Shipping policy

Shipping coverage

LOOMZORA HONG KONG LIMITED (“Loomzora”, “we”, “us”) offers standard international delivery to destinations supported at checkout. If a destination is unavailable at checkout, we are currently unable to ship there.

Free worldwide standard shipping

Our current standard international shipping rate is free for supported destinations. Any optional expedited service or other charge, if introduced, will be shown before payment.

Processing and dispatch

Orders are normally prepared within 1–3 business days after payment is confirmed. During promotions, holidays, stock checks, or exceptional demand, processing may take longer. Products are dispatched from our fulfilment origin in Morocco.

Estimated delivery

Our current standard delivery estimate is 5–8 business days after dispatch. This is an estimate, not a guarantee. Customs processing, weather, carrier disruption, remote-area service, public holidays, and events outside our reasonable control can cause delays.

Tracking

When tracking is supported by the carrier, the tracking link or number will be sent to the email address provided with the order. Tracking may take up to 48 hours after dispatch to show movement.

Customs, duties, and taxes

International orders may be subject to import duties, taxes, brokerage, or customs charges imposed by the destination country. Unless checkout expressly states that these charges are included, the recipient is responsible for them. Loomzora does not control these charges. Please check with your local customs authority before ordering.

Address accuracy and delivery

Please provide a complete and accurate delivery address. Contact us promptly if a correction is needed; we will try to update it before dispatch but cannot guarantee changes after shipment. Additional costs caused by an incorrect address, refusal, or failure to collect may be deducted from any applicable refund where permitted by law.

Delays, loss, or damage in transit

If tracking is materially overdue, marked delivered but not received, or the parcel arrives damaged, contact us promptly with your order number and relevant photographs. We may open a carrier investigation before approving a replacement or refund. Nothing in this policy limits rights that cannot legally be excluded.

Contact

Email admin@loomzora.com or call +1 917 672 7080. Loomzora is operated by LOOMZORA HONG KONG LIMITED, Business Registration No. 81111137, Unit 2904-05, 29/F, Universal Trade Centre, 3 Arbuthnot Road, Central, Hong Kong.