# ACCEPTABLE USE POLICY
**Legal business name:** Loomzora
**Store name:** Loomzora
**Website:** Loomzora.com
**Last updated:** August 2, 2026
## 1. Purpose
This Acceptable Use Policy explains the rules that apply when you access or use the Loomzora website, checkout, customer-support services, reviews, promotions, and other features available through Loomzora.com.
Loomzora is operated by Loomzora.
By using our website or services, you agree to comply with this Policy, our Terms of Service, Privacy and Cookie Policy, Refund and Return Policy, Shipping and Delivery Policy, and other published store policies.
## 2. Lawful use
You may use our website and services only for lawful purposes.
You must not use Loomzora in any way that:
* Violates applicable local, state, federal, or international law;
* Encourages or assists unlawful activity;
* Infringes the rights of another person or business;
* Interferes with the operation or security of our website; or
* Exposes Loomzora, our customers, or our service providers to legal, financial, or reputational harm.
## 3. Account and customer information
You must provide accurate, current, and complete information when placing an order, contacting us, submitting a return request, or using another store feature.
You must not:
* Use a false name or identity;
* Impersonate another person or company;
* Provide a false billing or shipping address;
* Use another person’s account without authorization;
* Submit misleading contact information;
* Conceal your identity for fraudulent purposes; or
* Create multiple identities to evade store restrictions.
You are responsible for keeping any account credentials or order information secure.
## 4. Payment and transaction abuse
You must use only payment methods that you are legally authorized to use.
You must not:
* Use stolen, fraudulent, or unauthorized payment information;
* Submit false billing information;
* Attempt to avoid payment;
* Reverse or dispute a legitimate charge dishonestly;
* Submit a chargeback after receiving and retaining the product without a valid reason;
* Claim that an authorized transaction was unauthorized;
* Abuse refunds, exchanges, discounts, gift cards, or promotional offers;
* Place orders for the purpose of testing stolen card information;
* Use payment methods connected to fraud, money laundering, or unlawful activity; or
* Attempt to manipulate payment-provider risk or verification systems.
Customers should contact [contact@Loomzora.com](mailto:contact@Loomzora.com) before opening a payment dispute whenever possible so we can investigate and attempt to resolve the issue.
Nothing in this section prevents a customer from exercising legitimate rights through their bank, card issuer, PayPal, Stripe, Airwallex, or applicable law.
## 5. Order and return abuse
You must not misuse our ordering, shipping, cancellation, return, exchange, or refund processes.
Prohibited conduct includes:
* Placing orders with no genuine intention to complete the purchase;
* Repeatedly ordering and cancelling products to disrupt operations;
* Returning a product different from the product originally supplied;
* Returning used, washed, sewn, cut, damaged, or altered fabric while claiming it is unused;
* Removing, replacing, or modifying labels or packaging to support a false return;
* Submitting fabricated damage or delivery claims;
* Using edited, misleading, or unrelated photographs as evidence;
* Claiming non-delivery when valid delivery confirmation exists;
* Refusing delivery to avoid published return procedures;
* Requesting multiple refunds for the same order;
* Exploiting pricing, inventory, or checkout errors; or
* Abusing customer-support staff to obtain benefits not provided by our policies.
We may request evidence reasonably necessary to investigate an order, delivery, return, refund, or payment claim.
## 6. Website security
You must not attempt to compromise the security, availability, or integrity of our website or connected services.
You must not:
* Gain unauthorized access to any account, server, database, system, or administrative area;
* Probe, scan, or test website vulnerabilities without written permission;
* Bypass authentication, access controls, or security protections;
* Introduce viruses, malware, ransomware, spyware, or harmful code;
* Conduct denial-of-service or distributed denial-of-service attacks;
* Interfere with checkout, payment, inventory, shipping, or customer-support systems;
* Attempt to access payment information belonging to another customer;
* Intercept website communications;
* Exploit technical errors or vulnerabilities;
* Use bots to overwhelm or disrupt the website; or
* Assist another person in carrying out any prohibited activity.
If you discover a security concern, report it responsibly to [contact@Loomzora.com](mailto:contact@Loomzora.com). Do not publicly disclose or exploit the issue.
## 7. Automated access and data collection
You must not use automated tools to access, copy, extract, monitor, or interact with our website without prior written authorization.
Prohibited tools and activities may include:
* Web scrapers;
* Crawlers not associated with legitimate search-engine indexing;
* Bots;
* Automated checkout tools;
* Price-monitoring systems;
* Inventory-monitoring systems;
* Data-mining tools;
* Automated account creation;
* Automated review submission; or
* Systems designed to copy our product listings, images, prices, or content.
We may permit limited automated access under a separate written agreement.
## 8. Intellectual property
You must respect the intellectual-property rights of Loomzora and third parties.
You must not:
* Copy or republish our product descriptions without permission;
* Download or reuse product photographs for commercial purposes;
* Copy our branding, store design, graphics, or layout;
* Use the Loomzora or Loomzora name in a misleading manner;
* Create a website, social-media page, advertisement, or store that impersonates Loomzora;
* Remove copyright, trademark, or ownership notices;
* Sell counterfeit products using our branding;
* Claim ownership of our content; or
* Use our content to mislead customers or payment providers.
Limited personal use of publicly available website content is permitted where consistent with applicable law and our Terms of Service.
## 9. Reviews, photographs, and customer content
When submitting a review, photograph, comment, question, or other content, you must ensure that it is lawful, accurate, and relevant.
You must not submit content that:
* Is false or deliberately misleading;
* Contains threats, harassment, or abusive language;
* Is defamatory;
* Promotes hatred, discrimination, or violence;
* Contains sexually explicit or obscene material;
* Encourages unlawful activity;
* Includes malware, harmful links, or fraudulent offers;
* Violates copyright, trademark, privacy, or publicity rights;
* Contains another person’s personal information without permission;
* Includes payment-card numbers, passwords, identification documents, or sensitive financial information;
* Promotes unrelated businesses or products;
* Is submitted in exchange for an undisclosed benefit;
* Manipulates ratings or customer feedback; or
* Misrepresents an experience with Loomzora.
We may review, reject, remove, or restrict content that violates this Policy.
## 10. Communications with staff
You must communicate with our staff respectfully.
You must not:
* Threaten or harass staff;
* Use discriminatory or abusive language;
* Repeatedly contact us in a manner intended to disrupt operations;
* Make threats of violence;
* Attempt to pressure staff into violating our policies;
* Submit knowingly false legal or payment threats;
* Record or publish private communications unlawfully; or
* Request that staff assist with fraudulent activity.
We may restrict communications when a customer repeatedly engages in abusive conduct, while continuing to meet any legal obligations regarding active orders or valid claims.
## 11. Promotions, discounts, and gift cards
You must not misuse promotional offers, discount codes, referral programs, or gift cards.
You must not:
* Create multiple identities to claim the same offer repeatedly;
* Use a discount outside its stated terms;
* Sell or transfer a code where prohibited;
* Attempt to generate unauthorized gift-card balances;
* Exploit a technical error in a promotion;
* Combine offers where not permitted;
* Use automated tools to claim limited promotions; or
* Provide false information to qualify for an offer.
We may cancel a promotion, discount, or order affected by misuse or a clear technical error.
## 12. Wholesale and resale activity
Wholesale and resale purchases may require separate approval or written terms.
You must not:
* Represent yourself as an authorized Loomzora distributor without permission;
* Use our trademarks or branding in resale listings without authorization;
* Make false claims about product origin, certification, composition, or exclusivity;
* Alter product information in a misleading way;
* Resell products in violation of applicable law; or
* Use wholesale pricing for fraudulent or unauthorized purposes.
Contact [contact@Loomzora.com](mailto:contact@Loomzora.com) for legitimate wholesale inquiries.
## 13. Prohibited products and activities
You must not use our website or services in connection with:
* Fraud;
* Money laundering;
* Terrorist financing;
* Sanctions evasion;
* Identity theft;
* Counterfeit goods;
* Stolen goods;
* Human trafficking;
* Illegal weapons;
* Controlled substances;
* Malware;
* Phishing;
* Illegal gambling;
* Intellectual-property infringement; or
* Any other unlawful activity.
You must not ask Loomzora staff to falsify invoices, transaction descriptions, shipping records, product information, or business documents.
## 14. Circumvention
You must not attempt to bypass:
* Order limits;
* Geographic restrictions;
* Product restrictions;
* Account suspensions;
* Fraud-prevention controls;
* Payment verification;
* Customer-support restrictions;
* Shipping limitations; or
* Any other measure used to protect our business, customers, or service providers.
Using another identity, email address, payment method, device, or delivery address to bypass a restriction is prohibited.
## 15. Reporting violations
Suspected violations of this Policy may be reported to:
**Email:** [contact@Loomzora.com](mailto:contact@Loomzora.com)
**Telephone:** +1 917-924-8209
Include relevant information such as:
* Order number;
* Website page;
* Date and time;
* Description of the conduct; and
* Supporting screenshots or documents.
Do not include complete payment-card numbers, passwords, or unnecessary sensitive information.
## 16. Investigation and cooperation
We may investigate suspected violations of this Policy.
During an investigation, we may:
* Review relevant orders and communications;
* Request additional verification;
* Delay or suspend fulfillment;
* Preserve records;
* Contact payment providers, carriers, or service providers;
* Cancel an affected transaction;
* Restrict access to our services; or
* Cooperate with lawful requests from authorities.
We will handle personal information in accordance with our Privacy and Cookie Policy.
## 17. Enforcement
When we reasonably believe this Policy has been violated, we may take one or more of the following actions:
* Issue a warning;
* Reject or remove submitted content;
* Limit website access;
* Refuse future orders;
* Suspend or terminate an account;
* Cancel an order;
* Withhold fulfillment while verification is pending;
* Reject an ineligible refund or exchange request;
* Report suspicious activity to a payment provider;
* Report unlawful conduct to the appropriate authorities;
* Seek recovery of losses; or
* Take other lawful action reasonably necessary to protect Loomzora, our customers, or our service providers.
Any refund following cancellation will be handled according to our published policies and applicable law.
## 18. No waiver of customer rights
This Policy does not remove or restrict consumer rights that cannot legally be waived.
Enforcement of this Policy will be subject to applicable law, payment-provider rules, and our contractual obligations.
## 19. Changes to this Policy
We may update this Acceptable Use Policy to reflect changes in our website, services, risks, operations, or legal obligations.
The current version will be published on Loomzora.com with an updated effective date.
## 20. Contact information
**Loomzora, doing business as Loomzora**
30 N Gould St, Ste R
Sheridan, WY 82801
United States
**Website:** Loomzora.com
**Email:** [contact@Loomzora.com](mailto:contact@Loomzora.com)
**Telephone:** +1 917-924-8209
**Support availability:** 24 hours a day, 7 days a week