1. Cancellation period
You may submit a cancellation request within five calendar days after placing an order.
Because orders are normally processed within one business day, a cancellation can only be completed before the order has been dispatched.
Submitting a request does not automatically confirm cancellation.
We will email you to confirm whether the request was successful.
2. Fabric that has already been cut
An order may still be cancelled after fabric has been measured or cut, provided it has not been dispatched.
No cutting or cancellation fee will be charged for an approved cancellation.
3. Orders already dispatched
An order cannot be cancelled after dispatch.
After dispatch, you may request a return under our Refund and Return Policy after receiving the product.
Do not refuse delivery without first contacting us.
4. Address changes
You may request a shipping-address change before dispatch.
Provide:
· Order number;
· Original address;
· Corrected address; and
· Telephone number.
We will confirm whether the change was completed.
We cannot guarantee an address change after a shipping label has been created or the parcel has been transferred to a carrier.
5. Quantity, color, or product changes
You may request a change to:
· Fabric quantity;
· Color;
· Product;
· Customization; or
· Other order details.
Changes are subject to stock and fulfillment status.
If the revised order costs more, the difference must be paid before dispatch.
If it costs less, the difference will be refunded to the original payment method.
6. How to request cancellation or modification
Contact us immediately:
Email: contact@Loomzorallc.com
Telephone: +1 917-924-8209
Include:
· Your name;
· Order number;
· Requested change; and
· The email address used for the order.
7. Cancellation refunds
Approved cancellation refunds are initiated within one business day.
The payment provider or bank may require additional time to post the funds.
8. Cancellation by Loomzora
We may cancel an order because of:
· Unavailable stock;
· A material price or description error;
· Payment failure;
· Suspected fraud;
· Delivery restrictions;
· Incomplete information; or
· Circumstances outside our reasonable control.
If we cancel a paid order, we will refund the applicable amount to the original payment method.