Requesting a cancellation or change
Contact admin@loomzora.com as soon as possible with your order number and requested change. We will try to help before dispatch, but submitting a request does not guarantee that it can be completed.
Before dispatch
If the order has not entered irreversible processing or shipment, we may approve a full cancellation, change the delivery address, or adjust the item where stock and payment arrangements allow. If a change affects the order total, we may request additional payment or issue a partial refund to the original payment method.
After dispatch
Orders cannot be cancelled after dispatch. After delivery, an eligible item may be returned under our Refund Policy. Do not refuse a parcel without contacting us because refusal can create additional carrier costs or delays.
Incorrect order information
Customers are responsible for checking the product, pre-cut piece length, colour, contact information, and delivery address before payment. We will make reasonable efforts to correct an error reported promptly but cannot guarantee changes after processing begins.
Refund timing
Approved cancellation refunds are initiated to the original payment method. The bank or payment provider may require additional time to post the funds.
Contact and operator
Email: admin@loomzora.com
Telephone: +1 917 672 7080
LOOMZORA HONG KONG LIMITED
Business Registration No. 81111137
Unit 2904-05, 29/F, Universal Trade Centre, 3 Arbuthnot Road, Central, Hong Kong
Requesting a cancellation or change
Contact admin@loomzora.com as soon as possible with your order number and the requested change. We will try to help before the order is dispatched, but submitting a request does not guarantee that it can be completed.
Before dispatch
If the order has not entered irreversible processing or shipment, we may approve a full cancellation, change the delivery address, or adjust the item where stock and payment arrangements allow. If a modification changes the total, we may request additional payment or issue a partial refund to the original payment method.
After dispatch
Orders cannot be cancelled after dispatch. After delivery, an eligible item may be returned under our Refund Policy. Do not refuse a parcel without contacting us because refusal can create additional carrier costs or delays.
Incorrect order information
Customers are responsible for checking product, length, colour, contact, and delivery information before payment. We will make reasonable efforts to correct an error reported promptly, but cannot guarantee changes after processing begins.
Refund timing
Approved cancellation refunds are initiated to the original payment method. The bank or payment provider may require additional time to post the funds.
Contact
LOOMZORA HONG KONG LIMITED
Email: admin@loomzora.com
Phone: +1 917 672 7080