Privacy policy
Last updated: 28 August 2026
Who we are
This Privacy Policy explains how LOOMZORA HONG KONG LIMITED (“Loomzora”, “we”, “us”) collects, uses, shares, and protects personal data when you visit loomzora.com, place an order, contact us, or subscribe to communications.
Information we collect
Depending on how you use the store, we may collect your name, email, phone number, billing and delivery addresses, order and product details, customer-support messages, return requests, marketing preferences, reviews or other content you submit, and technical information such as IP address, device, browser, cookie identifiers, pages viewed, and interactions.
Payment details are handled by Shopify and the payment provider offered at checkout. We generally receive transaction status and identifiers rather than your complete card number.
How we use information
We use personal data to provide and improve the store; process, verify, fulfil, deliver, return, and refund orders; communicate about purchases and support requests; prevent fraud and protect security; maintain records; comply with legal obligations; measure store performance; and, with consent or where otherwise permitted, send marketing communications.
How we share information
We share data only as reasonably needed with service providers such as Shopify, payment processors, fraud-prevention services, carriers, fulfilment partners, customer-support tools, analytics, advertising, professional advisers, and authorities where required by law. We may also disclose information in connection with a business reorganisation or sale, subject to appropriate safeguards. We do not sell personal information for money.
International transfers
Loomzora is based in Hong Kong, our store is hosted by Shopify, and fulfilment or service providers may operate in other countries, including Morocco. Your data may therefore be processed outside your country. Where required, we use contractual or other safeguards intended to protect transferred data.
Cookies and similar technologies
We and our providers use cookies and similar technologies required for checkout, security, preferences, analytics, and advertising. Where required by law, non-essential cookies are used only with your consent. You can manage available choices through our cookie banner or browser settings, although blocking essential cookies may prevent parts of the store from working.
Marketing choices
You can unsubscribe from marketing emails using the link in the message or by contacting us. We may still send non-marketing messages about your account, orders, security, or support requests.
Retention and security
We keep personal data only as long as reasonably necessary for the purposes described, including tax, accounting, dispute, fraud-prevention, and legal requirements. We use reasonable administrative, technical, and organisational safeguards, but no online transmission or storage system is completely secure.
Your rights
Depending on where you live, you may have rights to access, correct, delete, restrict, or object to certain processing; withdraw consent; opt out of certain marketing or targeted advertising; receive a portable copy; or complain to a data-protection authority. Hong Kong residents may request access to and correction of personal data under the Personal Data (Privacy) Ordinance. We may verify your identity before completing a request, and some rights are subject to legal exceptions.
Children
The store is not directed to children under 16, and we do not knowingly collect their personal data. If you believe a child provided data to us, please contact us.
Changes to this policy
We may update this policy to reflect changes in our practices, services, or legal obligations. The latest version will be posted here with a revised date.
Contact
For privacy questions or requests, email admin@loomzora.com.
LOOMZORA HONG KONG LIMITED
Business Registration No. 81111137
Unit 2904-05, 29/F, Universal Trade Centre, 3 Arbuthnot Road, Central, Hong Kong
Phone: +1 917 672 7080