Refund policy

· Products produced to unique customer instructions;

· Specially sourced products; and

· Products clearly marked “Final Sale” before purchase.

These restrictions do not apply when a product arrives damaged, defective, materially misdescribed, or incorrect.

5. Sale products
Sale and discounted products may be returned unless they were clearly marked “Final Sale” before purchase.

6. Damaged, defective, or incorrect products
Inspect your order promptly after delivery.

Report a damaged, defective, materially misdescribed, or incorrect product within 10 calendar days after delivery.

Email contact@Loomzora.com and include:

· Your full name;

· Order number;

· Description of the issue;

· Photograph of the entire product;

· Close-up photographs of the issue;

· Photograph of the packaging;

· Photograph of the shipping label; and

· Any other information reasonably required to investigate.

Do not cut, wash, sew, alter, or use a product after discovering an issue.

7. Starting a return
To request a return, contact:

Email: contact@Loomzora.com
Telephone: +1 917-924-8209

Include your order number and reason for the return.

If approved, we will provide:

· Return authorization;

· The correct return address;

· Packing instructions; and

· Any required return reference.

The registered Wyoming business address is not automatically the merchandise return address. Do not send returns there unless our support team instructs you to do so.

8. Return shipping costs
For a change-of-mind return, the customer is responsible for return-shipping costs.

For a damaged, defective, materially misdescribed, or incorrect product, Loomzora will cover reasonable approved return-shipping costs.

Use a tracked shipping service where available. We are not responsible for an unauthorized return lost in transit.

9. Original shipping charges
Original standard shipping charges are refundable when a return is approved.

Premium or expedited shipping upgrades may be nonrefundable unless:

· The product was damaged, defective, or incorrect;

· The promised service was not provided; or

· Applicable law requires a refund.

10. Exchanges
Eligible products may be exchanged.

Exchange availability depends on current inventory.

If the replacement product costs more, the customer must pay the difference. If it costs less, the difference will be refunded to the original payment method.

If a replacement is unavailable, we may offer:

· A different product;

· Store credit; or

· A refund.

11. Inspection
Returned products are inspected after arrival.

We will notify you whether the return is approved or rejected.

A return may be rejected if:

· It was submitted outside the return period;

· It does not satisfy the eligibility conditions;

· It was sent without authorization;

· It was damaged after delivery;

· It has been used or altered; or

· Required material is missing.

12. Refund processing
Approved refunds are initiated to the original payment method within one business day after approval and inspection.

After we initiate the refund, your bank, card issuer, PayPal, Stripe, Airwallex, or other payment provider may require additional time to post it.

Depending on the provider, posting may take approximately 5–10 business days or longer for some international payment methods.

We cannot issue a refund to a different payment method.

13. No restocking fee
We do not charge a restocking fee for eligible returns.

14. Partial refunds
A partial refund may be offered where:

· Only part of the order is affected;

· You agree to keep a product with a minor issue;

· Part of a multi-item order is returned; or

· Applicable law permits a deduction for diminished value caused by excessive handling.

We will explain any proposed partial refund before issuing it.

15. Refused or unclaimed deliveries
Refusing or failing to collect a shipment does not automatically create an approved return.

Direct costs caused by an incorrect address, refusal, or failure to collect may be deducted where legally permitted.

16. Payment disputes
Please contact us before opening a payment dispute whenever possible.

We will make a reasonable effort to investigate and resolve legitimate concerns.

This request does not prevent you from exercising rights available through your bank, card issuer, PayPal, Stripe, Airwallex, or applicable law.

17. Statutory rights
Nothing in this Policy limits consumer rights that cannot legally be waived.

18. Contact
Loomzora
Operated by Loomzora

Email: contact@Loomzora.com
Telephone: +1 917-924-8209