Ordering pre-cut textiles
How are Loomzora textiles sold?
Each product is sold as one complete pre-cut textile piece. The exact length is stated in the product title and description. Quantity controls do not change the length of an individual piece.
What types of textiles do you sell?
Our current collection includes satin, lace, tulle, velvet, embroidered mesh, and other decorative textiles. Availability changes over time. We do not describe a fibre composition unless it has been verified for that product.
Do you sell finished dresses?
No. Loomzora sells textiles for designers, dressmakers, and creative projects; we do not sell finished dresses.
Will the colour look exactly the same as my screen?
Colour and sheen can vary slightly because of lighting, photography, and screen settings. Contact us before ordering if exact colour or composition is critical.
Shipping and delivery
Is standard shipping free?
Yes. Our current standard international shipping rate is free for destinations supported at checkout. If a destination cannot be selected at checkout, we are currently unable to ship there.
Where are orders dispatched from?
Orders are fulfilled and dispatched from Morocco.
How long does delivery take?
Orders are normally prepared within 1-3 business days after payment confirmation. Current estimated standard transit is 5-8 business days after dispatch. These are estimates, not guaranteed delivery dates, and customs or carrier disruption can cause delays.
Will I receive tracking?
When tracking is supported by the carrier, the tracking number or link is sent to the email address provided with the order. Tracking can take up to 48 hours after dispatch to update.
Who pays duties and import taxes?
Unless checkout expressly states that duties and taxes are included, the recipient is responsible for charges imposed by the destination country.
Returns, refunds, and changes
Can I return a textile piece?
You may request an eligible return within 14 calendar days after delivery. The textile must remain unused, unwashed, uncut, unsewn, unaltered, and in its original condition and packaging. Review our Refund Policy for all conditions.
How do I report a damaged or incorrect item?
Email admin@loomzora.com within 10 calendar days after delivery. Include the order number, a description, and clear photographs of the item, issue, packaging, and shipping label.
Who pays return shipping?
Customers pay tracked return shipping for an eligible change-of-mind return. Loomzora covers reasonable authorized return costs, or provides another appropriate remedy, for an approved damaged, defective, materially misdescribed, or incorrect item.
How quickly are approved refunds initiated?
Approved refunds are initiated to the original payment method within 5 business days after inspection. Banks and payment providers can require additional posting time.
Can I cancel or change an order?
Contact us immediately. We will try to help before dispatch, but cannot guarantee a change after processing or shipment has begun.
Payments and support
Which payment methods are accepted?
The payment methods currently available to you are the options displayed and selectable at checkout. Ordinary purchases are one-time purchases.
How can I contact Loomzora?
Email: admin@loomzora.com
Telephone: +1 917 672 7080
Support hours: Monday-Friday, 9:00-17:00 Hong Kong time, excluding public holidays.
Business information
LOOMZORA HONG KONG LIMITED
Business Registration No. 81111137
Unit 2904-05, 29/F, Universal Trade Centre, 3 Arbuthnot Road, Central, Hong Kong